Transform Your IT Service Desk together with
Intelligent AutomationService IT+ AI Agent resolves tickets faster, reduces operational costs, and delivers full audit transparency — purpose-built for enterprise IT teams managing Ivanti environments.
Enterprise ITSM, Reimagined
Purpose-built for IT organizations that need AI they can trust, audit, and deploy at scale.
Transparent AI Reasoning
Full visibility into every AI decision with glass-box cognition. Your team sees the reasoning, not just the output.
Intelligent Knowledge Search
Semantic search across your Ivanti Knowledge Base with contextual understanding of tickets, assets, and resolution history.
Automated Ticket Resolution
Create, classify, assign, and resolve tickets automatically with intelligent routing and priority escalation.
Role-Based Access Control
Tailored experiences for Service Desk Analysts, End Users, and Administrators with granular permission management.
Complete Audit Trail
Every AI action logged with timestamps, reasoning chains, and user context for full regulatory compliance.
Multi-Tenant Isolation
Secure tenant separation with dedicated encryption keys, SSO integration, and isolated data environments.
Three Steps to Smarter ITSM
From issue to resolution in minutes, not hours. Fully automated, fully transparent.
Describe the Issue
Users submit requests in natural language — no forms, no dropdowns. The AI understands context, urgency, and intent automatically.
AI Analyzes & Reasons
The agent searches your knowledge base, analyzes ticket history, identifies patterns, and formulates a resolution strategy — all visible in real-time.
Resolve & Document
Tickets are created, assigned, and resolved automatically. Every action is logged with full reasoning chains for compliance and audit.
See the Platform in Action
Watch how Service IT+ AI Agent handles real-world ITSM workflows with transparent reasoning
My VPN connection keeps dropping during remote sessions. This is impacting our entire sales team.
Service IT+ AI Agent
Analyzing request context...
Results That Speak for Themselves
Real performance metrics from enterprise deployments
AI-powered instant acknowledgment and initial triage
Issues resolved without escalation or handoff
More tickets handled per analyst per shift
Across enterprise clients with 1000+ endpoints
Built for Your Stack
Seamless integration with your existing enterprise infrastructure and security protocols
Ivanti Neurons
Native ITSM integration
Active Directory
User & group sync
SSO / SAML 2.0
Enterprise authentication
REST APIs
Custom integrations
LangGraph Engine
Multi-agent orchestration
Cloud Deployment
Scalable infrastructure
Ready to Transform Your IT Service Operations?
Join enterprise IT teams already using Service IT+ AI Agent to reduce resolution times, cut costs, and deliver transparent AI-powered service management.